Last Updated: December 1, 2025
Legal Entity: Unlocking Love Institute Inc., incorporated in Alberta, Canada

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1. Overview

 

Unlocking Love Institute Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains:

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• What information we collect
   

• How we use, store, and protect it
   

• How AI-powered features (like First Aid Responder For Your Heart™) interact with your data
   

• Your rights and choices
   

By accessing our websites, products, or AI tools, you consent to the practices described in this Privacy Policy. This policy complies with:

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• PIPEDA (Canada)
   

• Alberta Personal Information Protection Act (PIPA)
   

• U.S. consumer protection norms
   

• GDPR transparency expectations (for EU/UK users)

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2. Information We Collect

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We collect two types of information:

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​A. Information You Provide Directly

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Examples:

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• Name
   

• Email address
   

• Payment information (processed via third-party providers)
   

• Your messages or notes submitted via contact forms or support channels
   

• Questionnaire responses (if you complete optional onboarding forms)
   

We do NOT store or access any of your AI chat content.

All interactions inside ChatGPT projects remain within OpenAI’s systems under their privacy terms.

 

B. Information Collected Automatically

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When you visit our websites or MemberVault pages, we may automatically collect:

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• IP address
   

• Device information
   

• Browser type
   

• Page views and navigation patterns
   

• Referral sources
   

• Cookies and tracking pixels (e.g., Facebook Pixel, Google Analytics)
   

This information is used for website analytics, performance improvements, and marketing optimization

 

3. AI-Powered Features & Your Data

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This section is required for AI compliance and transparency.

 

A. Your AI Conversations Are Not Stored or Accessed by Us

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When you interact with First Aid Responder For Your Heart™ or any AI-powered tool:

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• Conversations occur entirely within ChatGPT.
   

• We do not collect, view, store, or export your chat transcripts.
   

• We do not use your chat data for training our models.
   

• We cannot view, retrieve, or access your AI messages.
   

Your data is governed by OpenAI’s Privacy Policy and Data Usage Terms, not ours.​

 

B. Information Flow for AI Use

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When you activate the AI tool:

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• You interact directly with ChatGPT through a project you create
   

• You voluntarily input information to the AI
   

• OpenAI processes that information to generate responses
   

• Unlocking Love Institute Inc. does not receive or retain your AI chat content in any form
   

We may provide educational prompts or training data to you, but we do not receive your inputs back.

 

C. No Sensitive Data Storage​

 

We do not store:

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• Relationship details you share with the AI
   

• Emotional disclosures
   

• Personal history
   

• Messages about conflict, crisis, or emotional distress
   

All such material remains private to your AI conversation and governed by OpenAI.

 

4. How We Use the Information We DO Collect

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We use your email, login information, and purchase history to:

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• Provide access to courses, files, and products
   

• Send onboarding instructions
   

• Deliver receipts, confirmations, and support emails
   

• Enable login to MemberVault or other portals
   

• Improve our website and content
   

• Respond to customer inquiries
   

• Send marketing emails if you have opted in
   

We never sell your personal information.

 

5. Payment Processing

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We use third-party payment processors (e.g., Stripe, PayPal, ThriveCart).

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They collect:

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• Your payment details
   

• Billing address
   

• Transaction data
   

We do not receive or store full credit card numbers or banking information.

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Each payment provider has its own privacy policy.

 

6. Cookies & Tracking Technologies​

 

We may use:

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• Google Analytics
   

• Facebook/Meta Pixel
   

• Other marketing analytics tools
   

These tools help us:

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• Understand traffic patterns
   

• Improve marketing effectiveness
   

• Deliver relevant ads
   

Users in the EU/UK may be shown a cookie consent banner as required.

 

7. Data Retention​

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We retain:

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• Email and account information: as long as your account is active or until deletion is requested
   

• Purchase records: as required for tax and accounting laws
   

• Website analytics: per our analytics providers’ retention schedules
   

AI chat content:

We retain none of it. It remains within ChatGPT.

 

8. Sharing Your Information​

 

We may share limited information with:

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• Email marketing platforms (ActiveCampaign or similar)
   

• Payment processors
   

• MemberVault (for access and login)
   

• Advertising platforms (anonymous data only)
   

• Contractors performing business functions under NDA
   

We never sell or rent your personal information.

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We never share AI chat content — we do not have access to it.

 

9. International Data Transfers​

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Because users may access our Services globally, their information may be processed outside their jurisdiction by:

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• Payment processors
   

• Email platforms
   

• AI providers
   

We use reputable service providers that maintain appropriate security safeguards.

 

10. Your Rights​

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Depending on your location, you may have rights to:

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• Access your personal information
   

• Correct inaccurate data
   

• Request deletion
   

• Withdraw marketing consent
   

• Request data transfer
   

• Lodge a complaint with a regulatory authority
   

To exercise your rights, contact:
happytohelp@unlockingloveinstitute.com

We will respond within the time limits required by applicable law.

 

11. Security Measures​

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We use:

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• Secure hosting environments
   

• Encryption where appropriate
   

• Limited-access permissions
   

• Password and 2FA security protocols
   

However, no system is 100% secure.

We cannot guarantee absolute security of any information transmitted through the internet.

 

12. Children’s Privacy​

 

The Services are not intended for individuals under 18.

We do not knowingly collect information from minors.

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If you believe a minor has provided personal information, contact us to request deletion.

 

13. Changes to This Privacy Policy​

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We may update this Privacy Policy from time to time.

Changes will be reflected with a new “Last Updated” date.

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Your continued use of the Services after changes constitutes acceptance of the revised policy.

 

14. Contact Us​

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For questions about this Privacy Policy, contact:

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Unlocking Love Institute Inc.
Email: happytohelp@unlockingloveinstitute.com
Province: Alberta, Canada